Terms of Service

Last updated 13 Nov 2026.

1. About these terms

These terms govern your use of the Nexora Freight website and the courier and logistics services we provide. By using the site or requesting our services, you agree to these terms.

2. Our services

We arrange collection, transport and delivery of shipments. Service availability, timeframes and pricing depend on the origin, destination, weight and nature of each shipment, and are confirmed when a shipment is booked.

3. Your responsibilities

• Provide accurate sender and recipient details and an honest description of the contents.
• Package items adequately for transport.
• Do not ship prohibited, illegal, dangerous or restricted goods.
• Pay the agreed charges for the services provided.

4. Prohibited items

We may refuse, hold or return any shipment that we reasonably believe contains prohibited or dangerous goods, or that does not comply with applicable laws and carrier requirements. You are responsible for any loss or cost arising from shipping such items.

5. Tracking and estimates

Tracking information and delivery estimates are provided in good faith and may change due to customs, weather, carrier schedules and other factors outside our control. Estimated times are not guarantees unless stated in writing.

6. Payments

Charges are due as invoiced. Where a payment link is provided, it is valid for a limited time and may require proof of payment, which is confirmed by our team before a shipment proceeds. We accept the payment methods shown at checkout.

7. Liability

To the extent permitted by law, our liability for loss or damage to a shipment is limited to the lesser of the declared value or the limits set by the applicable carrier and regulations. We are not liable for indirect or consequential losses.

8. Claims

Any claim relating to a shipment must be made promptly and in any case within the period required by the relevant carrier. Please keep your receipt and tracking number.

9. Changes to these terms

We may update these terms from time to time. The version published on this page is the current one, and continued use of our services means you accept the updated terms.

10. Contact

Questions about these terms? Contact Nexora Freight at support@nexorafreight.net, or via our contact page.