Privacy Policy
How Nexora Freight collects, uses and protects your information.
Last updated 13 Nov 2026.
Who we are
Nexora Freight provides courier, freight and logistics services. This policy explains what information we collect when you use our website and services, why we collect it, and the choices you have.
Information we collect
- Contact details you provide — when you use our contact form or request a pickup, we collect your name, email address, phone number and the message you send.
- Shipment information — details relating to shipments we handle for you, such as sender and recipient names, addresses, package details and tracking history.
- Payment information — if you pay through a payment link, we collect the proof of payment and reference you provide. We do not store card numbers.
- Technical data — standard server logs (such as IP address and browser type) used to keep the site secure and working.
How we use your information
- To respond to enquiries and arrange pickups and deliveries.
- To process and confirm payments for our services.
- To send you updates about your shipment’s status, where you have asked us to.
- To keep our website and services secure and to prevent abuse.
Cookies and similar technologies
We use a small number of cookies that are necessary for the site to function (for example, to keep you signed in to the staff area and to protect forms). We do not use advertising cookies.
Third-party services
To deliver our services we may share limited information with trusted providers, including:
- Google reCAPTCHA — used on some forms to tell humans and bots apart. Its use is subject to Google’s Privacy Policy and Terms of Service.
- Email, SMS and messaging providers — used to deliver notifications you have requested.
- Payment and banking providers — used to receive and confirm payments.
We only share what is necessary to provide the service and we do not sell your personal information.
How long we keep it
We keep your information for as long as needed to provide our services and to meet our legal and accounting obligations, after which it is securely deleted or anonymised.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you shipment notifications. To make a request, contact us using the details below.
Contact us
If you have any questions about this policy or your information, contact Nexora Freight at support@nexorafreight.net, or through our contact page.